Playarts Kai support question and a heads up
long time reader but lurker .
I hope this is the right section :)
For Xmas I bought 3 Square Enix Playarts Halo Spartans to decorate our shelf (Red, Blue and Reach Rookie) . Unfortunately the Blue Spartan came out of the box with a broken wrist joint (also the Reach Recruit character has super loose legs, but I´m fixing that).
So, mr. Blue Spartan misses one hand.
Kids are sad, and I am confused: Square Enix support says they can´t help as the item wasn´t bought from them, but from a third party. Here in Sweden this would be insane, if even allowed!
It´s very disappointing, considering how for instance Megabloks and Lego replaced a number of missing or broken bits in no time at all. Hopefully they´ll get back and let me buy (!) the tiny part alone, but I have little hope after reading other´s stories on the web.
I guess the lesson is ..don´t expect customer support unless you buy directly from them or just don´t buy.
To think I bought originals in both Jap and Pal of most of Squaresoft SNES and PSX games. Bah.
Even worst, as one of the resident "collectors", I was actively pitching SE as the company to make some figures from one of the characters form one of our games (they already have a line from another one). Maybe I should have emailed from work. Double Bah.