[ebay dispute] what would you do?
What would you do?
Buyer wins one of my items in September. Never answers payment request, but has good feedback with no negatives.
I forget about it and list another batch of items. Same buyer wins another item. 2 weeks go by with no payment. I send a reminder and the buyer says that he needs to know the dimensions of the items due to not being able to accept large items.
I send the dimensions.
One week later I receive payment confirmation for both items, followed up by a message from the buyer saying he paid by mistake, and no longer wants the items. He wants me to refund his money and not ship the items.
a) Ship the items anyway, with tracking, as they are paid for and won with a binding bid?
b) Cancel the payment, refund the money and re-list the items?