[ebay dispute] what would you do?
What would you do?
Buyer wins one of my items in September. Never answers payment request, but has good feedback with no negatives.
I forget about it and list another batch of items. Same buyer wins another item. 2 weeks go by with no payment. I send a reminder and the buyer says that he needs to know the dimensions of the items due to not being able to accept large items.
I send the dimensions.
One week later I receive payment confirmation for both items, followed up by a message from the buyer saying he paid by mistake, and no longer wants the items. He wants me to refund his money and not ship the items.
a) Ship the items anyway, with tracking, as they are paid for and won with a binding bid?
b) Cancel the payment, refund the money and re-list the items?
That's rough. Did you state that you accept returns on the auction? If you do, you might be stuck, as he could just send them back to you and you'd be obligated to refund him anyway. It seems like the easier thing to do would be to refund him now, and neg him.
Yeah, dont even bother sending and neg him cause it can go horribly wrong and you'll end up losing. Thats why I pretty much gave up selling on ebay. Buyer is always right no matter what.
...Depending on your answer to SpaceRunaway, he makes a good point. In future auctions if you haven't make sure "Returns not accepted " is chosen on all your auctions in the shipping area I think it is.
Like Chachipower said it can get real messy, and I don't know if its different for US ebay sellers (I'm Canadian) but sellers can't leave negative feedback it changed either last year or the year before that. Only bidders can leave positive, neutral or negs, sellers can either leave positives or don't leave feedback.
Lets just say for argument sake you send it out since payment has already been made, but for some fluke the bidder paid with a credit card which he can reverse the charge or paypal somehow accepts he paid by mistake cause its recorded via the note.
He sends your stuff back, but now either the retail box is damaged or mishandled or hes ruffled through your vintage toy and some parts are missing. All paypal sees is that you received the items back via tracking and thats all they care about, and you're in a worse situation than you started in. Now even if you relist these items they are no longer complete or in the pristine shape that you've cared for them in.
Refund the money, add this mofo to the banned list so he can't bid or buy any of the items in the future, I hate rat bastards that waste your time and your money. heres the link where you can ban the mofo:
Oh man, I completely forgot that they changed the feedback system. I'm pretty sure it's the same for the US. Ugh, I hate dealing with ebay.
edit- Not sure why that got double-posted.
How about setting your own guidelines that winning bid cannot be forfieted and if it does it warrants an auto negative feedback.
As others have stated, just refund the guy his money. When you send a refund via paypal, I believe there is an option to leave a message for the buyer. Just put something in that space like " Issuing a refund to the buyer who is no longer interested in the items and wants a cancel the purchase of these items. " Then just make sure you save the email or message in which he told you he no longer wanted the items. Worse case scenario, he files a complaint against you on ebay or leaves negative feedback. You can then use the message he sent you, as well as the message you left on the refund to dispute your case. While Ebay does usually favor the buyer, there is no arguing with actual proof.
I ended up refunding the money, cancelling the transaction and adding him to my block list. I already stated that I did not offer refunds and that his bid was binding according to ebay's terms of service. I already block zero, low and negative feedback bidders.
Thanks for all your advice, it helped me reinforce my decision!
Yea, you can't win. eBay makes it easy for buyers to have too much leverage.
I would've just sent $ back as well. Block the guy too.
I recently brought something from a eBay seller outside of eBay and didn't receive
He insists he sent, which I doubt.